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Privacy & Security

Fencywin Privacy Policy

The information you share on the fencywin platform matters to us. This privacy policy clearly explains what data we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026
🔐
SSL Encryption
All Data Secured
🚫
Not third parties
Data Is Never Sold
🗑️
Right to Erasure
Request at any time
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GDPR Compliant
International Standards
How We Respect Your Privacy

Fencywin's privacy policy is built on six core principles

Minimal Data Collection

Fencywin only collects the information necessary to provide our services — nothing more. We do not ask for unnecessary personal data.

Advanced Encryption

All your data is secured with SSL/TLS encryption technology. Your information cannot be viewed or intercepted during transfer.

No Data Selling

Your personal information is never sold or rented to third parties. It may only be shared where required by law.

Your Control

You can view, correct, or request deletion of your data at any time. You are always in full control.

Stored for a Defined Period

Data is never kept longer than necessary. Once legal requirements are met, it is securely deleted within the defined retention period.

Transparent Communication

You will be notified in advance of any changes to the Privacy Policy. No changes are made without prior notice.

Contents

In Summary: fencywin places the highest priority on your privacy. Your information is used solely to improve our services and meet legal obligations.

1 What types of data do we collect?

We collect various types of data when you open an account and use our services on fencywin. This data falls into three main categories:

Data Type Example Mandatory?
Identity-Related Name, date of birth, National ID number Yes (KYC)
Contact-Related Email address, mobile number Yes
Financial Information Mobile banking number, transaction history Yes (Payments)
Technical Information IP address, device information, browser type Automatic
Usage-Related Gaming history, bet logs, login timestamps Automatic

We do not collect sensitive information such as religious identity, political views, or health-related data.

2 How We Collect Your Data

Fencywin collects data in the following ways:

  • Directly from you: Through registration forms, KYC document submission, payment details, and support communications.
  • Automatically: Through cookies, log files, and tracking technologies while you use the platform.
  • From Third Parties: Transaction confirmation data from payment processors and fraud prevention service providers.

fencywin will never ask for your password or payment PIN over the phone or by email. If you ever receive such a request, please contact our support team immediately.

3 Purpose of Data Use

Fencywin uses the information collected from you for the following purposes:

  • Account Management: Account verification, login security, and identity confirmation.
  • Service Provided: Processing deposits and withdrawals, managing gaming services, and crediting bonuses.
  • Security Assurance: Fraud detection, anti-money laundering (AML) compliance, and identifying duplicate accounts.
  • Customer Support: To resolve your complaints or issues.
  • Contact: Sending important updates, transaction confirmations, and promotional offers (with your consent).
  • Legal Obligations: Submitting required reports to regulatory authorities.
  • Service Improvement: Analyzing user behavior to improve your experience on the platform.

If you no longer wish to receive promotional emails or SMS, you can opt out at any time from your account settings.

4 Data Sharing Policy

Fencywin never sells your personal information. However, it may be shared with third parties in limited circumstances:

  • Payment Processors: To complete transactions with mobile banking services such as bkash, Nagad, Rocket, and Upay.
  • KYC Verification Services: With approved partners for identity verification purposes.
  • Law Enforcement: With authorities under court orders or legal obligations.
  • Fraud Prevention: With approved security service providers.

Information shared with third parties is kept to a minimum, and they are required to comply with strict confidentiality agreements.

5 Data Protection Measures

Fencywin uses industry-standard security technologies to protect your data:

  • 256-bit SSL Encryption: All data transfers are protected with the highest level of encryption.
  • Firewall Protection: Advanced server-level firewall and intrusion detection system.
  • Two-Factor Authentication: An additional layer of security at login.
  • Regular Security Audits: Regular system audits conducted by third-party experts.
  • Limited Access: Only authorized personnel have access to your information.

No method on the internet is 100% secure. However, fencywin ensures the highest level of technical safeguards. We also encourage you to use a strong password and update it regularly.

6 Cookie Policy

🍪

Fencywin uses cookies

Our platform uses cookies to enhance your experience. You can disable cookies through your browser settings at any time, though some features may not function as intended.

We use three main types of cookies:

  • Essential Cookies: Required for login session protection, security tokens, and core platform functionality. These cannot be disabled.
  • Performance Cookies: To analyze which parts of the platform are used most. This data is anonymous.
  • Preference Cookies: To remember your language and layout preferences. You have the option to disable these.

7 Your Rights

As a member of fencywin, you have the following rights over your own data:

Right to Access

You can request to view what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You can request the deletion of your data under certain circumstances.

Right to Restrict Processing

You can request that your data be used only for specific purposes.

Right to Data Portability

You can request an export of your data in a structured format.

Right to Object

You can object to your data being used for marketing or profiling purposes.

To exercise any of these rights, email us at support@fencywin.im. We will respond within 30 days.

8 Data Retention Period

Fencywin retains different types of data for different periods:

Data Type Retention Period Reason
Account Information Account Closure + 5 Years Legal Obligations
Financial Transactions 7 Years Financial Regulatory Requirements
KYC Documents 5 Years AML Legal Requirements
Customer Service Log 3 Years Troubleshooting & Improvement
Marketing Data Until Consent Is Withdrawn Based on Your Preferences

Once the retention period expires, data is securely deleted or anonymized.

9 Children's & Minors' Privacy

Fencywin strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect any information from minors.

If we discover that a minor has created an account or submitted personal information:

  • The account will be closed immediately.
  • All collected data will be securely deleted.
  • Where applicable, parents or relevant authorities will be notified.

If you believe a minor in your household is using fencywin, please contact our support team immediately.

10 Policy Updates & Contact

Fencywin may update this Privacy Policy from time to time. When changes are made:

  • The "Last Updated" date at the top of the page will be revised accordingly.
  • Advance notice will be sent to your registered email for any significant changes.
  • Where applicable, your consent to the updated policy will be requested.

If you have any questions or concerns about this Privacy Policy, please contact us directly:

Privacy Inquiries
privacy@fencywin.im
General Support
support@fencywin.im
Live Chat
Available 24/7
Privacy FAQs

No, never. fencywin does not sell your personal information to advertisers or any third parties. Only limited data is shared with partners strictly necessary for operating our services.

Partially, yes. Some data must be retained for a set period due to legal requirements (such as financial transaction records). However, you can request the deletion of marketing data and any non-essential data after your account is closed.

Your KYC documents, such as your National ID or passport copy, are stored on encrypted servers. Only authorized personnel can access them during the verification process, and access is restricted once verification is complete.

You can turn off marketing emails and SMS by going to Account Settings and selecting the "Notifications" option. Alternatively, click the "Unsubscribe" link at the bottom of any email.

Disabling essential cookies will prevent login and sessions from functioning properly on the platform. Performance and preference cookies can be turned off, though some personalized features may no longer be available.
Your Data Is Safe

Play Safe, Win with Confidence

Your privacy is fully protected at fencywin. Join today and enjoy gaming with complete peace of mind.

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