Safe Gaming

Fencywin Responsible Gaming Guidelines

Fencywin believes gaming is for enjoyment — not stress or anxiety. Responsible gaming means knowing your limits, keeping entertainment as entertainment, and reaching out for help when needed. We're with you every step of the way.

🛡️
Self-Exclusion
Enable anytime
⏱️
Time Limits
Daily / Weekly
💰
Deposit Limit
Set it yourself
🤝
24/7 Support
Help Is Available
Why Responsible Gaming Matters

Online gaming and Sports Betting are a popular form of entertainment for millions of people. But like any form of entertainment, knowing your limits matters. At fencywin, responsible play isn't an extra rule — it's a core part of who we are.

Every player's experience is different. Some find it easy to keep their gaming in check, while others find it more of a challenge. fencywin wants you to stay in control at all times, which is why we've built tools to help you do exactly that.

Remember — gaming is entertainment, not a source of income. If you ever feel the urge to chase losses or find it hard to enjoy yourself without playing, that's a sign it's time to take a break.

fencywin's Responsible Gaming Tools

We built these tools to help you stay in control of your gaming experience

Set Deposit Limits

Set a maximum deposit limit on a daily, weekly, or monthly basis. Once the limit is reached, deposits will be automatically blocked.

Session Time Limit

Decide in advance how long you'll spend gaming each day or week. Once the time is up, the system will automatically prompt you to take a break.

Loss Limit

If your losses exceed a set amount, your gaming session will be automatically paused. This removes the risk of further impulsive losses.

Cooling-Off Period

Take a gaming break for anywhere between 24 hours and 30 days. No bets can be placed during this period, but your account will remain active.

Self-Exclusion

If you need a longer break, block your account for anywhere between 3 months and 5 years. During this period, the account cannot be reactivated.

Reality Check

Pop-up notifications will appear at set intervals, reminding you how long you've been playing and showing a summary of your wins and losses.

How to Set Limits

You can set your preferred limits in just a few minutes. This helps keep your gaming experience more controlled and enjoyable.

Tip: Decreasing a limit takes effect immediately, but increasing one takes effect after 72 hours — this is intentional, for your protection.

1
Log in to your account

Log in to fencywin with your username and password. If you're new, complete your registration first.

2
Go to Account Settings

Click the profile icon at the top right and select "Responsible Gaming".

3
Choose Your Preferred Limits

Deposit limit, session time, loss limit, or cooling-off — choose whichever works for you.

4
Set the amount and duration

Enter the amount or time limit you want and choose a daily, weekly, or monthly period.

Confirm & Activate

Once submitted, a confirmation will be sent via SMS or email. Your limit will take effect immediately.

Protection Tools in Detail
Instant effect
Deposit Limit

Set a deposit limit that matches your budget. You can start from a maximum of ৳500 per day or choose any amount you prefer. Once the limit is reached, the deposit button will be disabled.

Decreasing a limit: Immediate • Increasing a limit: After 72 hours
Set Period
Cooling-Off Period

Use a cooling-off period for a short-term break — 24 hours, 72 hours, or 30 days, your choice. Betting is paused during this time, but you can still view your account balance.

Cannot be cancelled before the period ends
Long-Term Protection
Self-Exclusion

For serious situations, activate self-exclusion to fully lock your account for anywhere from 3 months to 5 years. No promotional emails or bonus offers will be sent during this period.

Cannot be reactivated before the period ends
Automatic Alerts
Reality Check Notifications

A pop-up will appear every 30 minutes, 1 hour, or 2 hours showing your total play time, wins, and losses. It helps keep you grounded in reality.

Can be changed anytime from Settings
Signs of Problem Gaming

If you notice any of the signs below in yourself, pause and don't hesitate to seek help.

1
Chasing losses

Feeling the urge to bet more to recover losses — this is the most common warning sign.

2
Playing beyond your set budget

Using money set aside for bills, rent, or other essential expenses to fund gaming.

3
Feeling Restless Without Gaming

Feeling irritable, restless, or anxious when you're unable to play.

4
Hiding from Family & Friends

Lying to loved ones about how much time or money you spend on gaming.

5
Impact on daily life

Neglecting work, studies, or family responsibilities due to gaming.

Check yourself

Answer the following questions honestly. If you say "Yes" to 3 or more, consider seeking help.

1 Do you regularly play beyond your set budget?
2 Do you find yourself unable to stop gaming even when you want to?
3 Are you playing more to shake off anger or frustration after a loss?
4 Is gaming causing arguments or tension with your family?
5 Is gaming getting in the way of your work or studies?

If any of your answers raise concerns, reach out to fencywin Support today or activate Self-Exclusion. Asking for help takes courage.

Your gaming limits at a glance

With your fencywin account, you can track limits like the ones below — this is just an example.

Daily Deposit৳600 / ৳1000
Weekly session time9 hrs / 15 hrs
Monthly loss limit৳1,800 / ৳5,000
5 Principles of Responsible Gaming
1
Play for Entertainment Only
Don't treat gaming as a way to earn money. Win and consider it a bonus; lose and consider it a lesson — that's the right mindset.
2
Set your budget in advance
Only set aside what you can afford to lose — never go beyond that.
3
Take Regular Breaks
Instead of playing for hours on end, take at least a 15-minute break every hour.
4
Don't play on impulse
Avoid gaming when you're angry, intoxicated, or exhausted.
5
Don't hesitate to seek help
Reach out to fencywin Support whenever you feel the need. That's not weakness — it's courage.
Common Questions About Responsible Play

Once Self-Exclusion is active, any balance in your account remains safe. You can withdraw it after the period ends. No new deposits or bets are allowed while the exclusion is in effect.

Decreasing a limit takes effect immediately. Requests to increase a limit take effect after 72 hours — this is intentional, to prevent impulsive decisions.

Only the account holder can set limits for their own account. However, if you believe a family member is struggling, please contact our support team and we'll take the necessary steps.

No. During a cooling-off period or self-exclusion, fencywin will not send you any marketing emails, bonus offers, or promotional SMS. This break is meant to be meaningful.

fencywin's support team is available 24/7. Email support@fencywin.im or send a message via the platform's live chat. Your privacy is fully protected.
Safe Gaming

Play Responsibly, Win Happily

Every player's safety is our top priority at fencywin. Register today and enjoy the benefits of responsible gaming.

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